Increase factory output: Part 1 – tackle the true bottlenecks

Recent surveys of manufacturers confirm what we’re seeing at the moment – many are struggling to meet increasing orders. We’re being called in by more and more clients who simply can’t keep up! Sounds like a great problem to have you might say, but if you don’t take the right actions immediately to increase your manufacturing output you can find that you quickly run out of your customers, your cash and your sanity!

Time for some home truths.

Many manufacturers throw money and resources at the problem and end up killing their profits and running out of cash. We run a great factory simulation exercise – Factory of the Future – that illustrates this perfectly. Everyone’s working flat out but costs go up, quality goes down and delivery performance goes out of the window. Sounds crazy but those of you who’ve taken part will smile as you remember seeing it with your own eyes.

So how do you get it right?

Well, let’s not get into the finer points of Theory of Constraints at this point – let’s just keep it simple.

First of all we need to look at what’s holding us back. We need to identify our true bottlenecks. We all know that a bottleneck is that part of the process where the capacity / throughput is lower than anywhere else. But we often jump to conclusions about where the bottlenecks are, usually because we see lots of work building up behind them.

I’ve seen six-figure sums spent on increasing the capacity of “bottlenecks” that aren’t really bottlenecks at all so if you want to save your money – and perhaps your job – please read on…

I can’t emphasise this next point enough – WE MUST MEASURE THE TRUE THROUGHPUT at the activity / operation. Many times we find that we do in fact have sufficient capacity and that the problem is not one of capacity.

The next step is to look at how much time is available at the activity / operation and how much of this time is given to useful productive work. Then we can look in detail at the non-productive time, find the root causes and tackle them. Often we find that these revolve around poor planning of labour or poor production scheduling.

In a future post we’ll look in more detail at next steps. In the meantime if you’d like to read up on bottleneck management you might enjoy the classic book “The Goal” by Goldratt, written in the form of a story rather than a textbook. If you’re a UK manufacturer and would like our help have a look at our website page on how to  increase factory output.

VACANCY NOW FILLED – Production Planner – Sheffield, South Yorkshire

Our client is one of the UK’s leading instrument manufacturers, specialising in temperature, pressure and flow measurement. They’re looking for an effective and dynamic Production Planner to continually improve customer on-time delivery performance, whilst reducing lead-times and inventory levels. This challenging role involves managing customer expectations by translating their requirements into an achievable daily production schedule through actively managing materials and capacity availability. The successful candidate will be a key member of the Operations Team and will interface with all areas of the business.

 

Essential requirements include the following:

  • HND / Degree in a relevant subject

  • Production Planning & Scheduling

  • MRP II

  • Computer literate

  • Able to communicate effectively at all levels

  • Effective team player

Knowledge or experience of the following would be desirable:

  • Sage “Line 500” ERP software package

  • Lean Manufacturing Tools & Techniques

  • Manufacturing to short lead times in a fast moving, small batch, manual assembly and test environment

  • Instrumentation products & processes

“This is a newly created role and offers great opportunity to develop your skills with a company keen to invest in developing your career. We offer a competitive salary and benefits package…”

THIS VACANCY HAS NOW BEEN FILLED

Great news – MAS YH support for short, sharp improvement projects

Real help for hard-pressed manufacturers in Yorkshire and the Humber!   If you need to get real results quickly, immediately and at low cost – and who doesn’t these days – I’ve got some great news for you. 

From 1st April 2011 we can offer MAS Support for short, sharp high-impact projects. This is probably the best value proposition you’re likely to see for a long while.  

Imagine what you could achieve with 3-10 days of on-site expertise completely focused on improving your business.  Imagine if you only had to pay 50% of the cost. 

You know how difficult it is to find time to tackle all of those projects on your list. Why? Because – as one of our clients put it “you have to do it on top of the day to day s***”.  I know – I’ve been there!  

These days though I can spend all of my day in your business doing nothing else but focusing on those projects. Take 10 minutes now to think about what you could get done, then give me a call. 

But don’t wait too long – MAS funds are limited and will be prioritised.  The first round of projects has already started!Don’t miss out on the best offer you’ll get this year – call me now on 07768 376 580 or email an@nicholsonconsultancy.com.

The Future of UK MAS – Govt. consultation until 16 Feb 2011

The UK Government is asking “Manufacturing Stakeholders” to help shape the future of the Manufacturing Advisory Service (MAS) –

An open letter, and more information, can be viewed at  www.mas.bis.gov.uk/news/open-letter-to-manufacturing-stakeholders-on-the-future-of-mas.

 

You have only two weeks to respond – “…ideally setting out your thoughts in writing in less than 4 pages of A4 in an email to the following email address: MAS@bis.gsi.gov.uk.

– so don’t miss this opportunity!

I would strongly encourage you to take this opportunity and provide your response before the 16 Feb deadline. Having worked for MAS YH and MAS NE for many years we strongly believe that MAS is best provided by specialist private sector organisations – preferably local SME businesses like ourselves – rather than by large national organisations. In our view “light touch” management – as developed so successfully in Yorkshire and the Humber – together with private sector provision – should definitely be the model for MAS across the UK.

Plain English, or Jargon?

Do you know it’s “Plain English Day” today?  The Plain English Campaign is a group who fight against the use of jargon and gobbledygook in public information from private and public service organisations.

We try very hard to be jargon-free, but how should you define jargon?  Surely one man’s jargon is another’s everyday language, particularly when related to the industry you work in?  In the business improvements sector there are lots of opportunities to use specialist vocabulary.  Words like:

5S      CANDO      Kaizen      Kanban      Muda      SMED      and lots more besides.

They are common enough terms in our day-to-day operations, so are they considered “jargon”?  (If you’re really keen to know what they are, you can consult the Lean Glossary of Terms!)

We consider jargon to be meaningless phrases – phrases that use lots of words where one or two will do; language that confuses the message, rather than clarifies it.  So what meaningless phrases would you get rid of?  What makes you cringe when you hear it?

Here’s a selection of our most annoying jargon:

“at the end of the day”
“at this particular moment in time”
“telling it like it is”
“thinking outside the box”
“it’s not rocket science”
“I personally think …”
“I always give 110%”

… but I bet I’m guilty of using some of them!

Benchmarking and Improvement – The “New” Malcolm Baldridge Award 2011-2012

Since my early days at Hewlett Packard I’ve been a great fan of the Malcolm Baldridge Award. In the US it’s a highly renowned and much-coveted Award and many organisations use it as a tool for benchmarking, assessment and performance measurement. In Europe it’s been “translated” into the EFQM Business Excellence Model.  

The principles on which it’s based are very simple but most people and organisations find them very difficult to apply consistently and well. Personally, I find it reassuring in some ways that Award-winners will typically score around 500 or 600 on a scale of 1,000.

I’ve always thought that if you spend your life telling other people how important it is for them to improve how they do things then  you’ve got be serious about improving your own approach. As the Americans themselves put it: “You’ve got to eat your own dog food!”

Which is exactly what the Baldridge folk themselves are doing, with the “New” Baldridge Award.

Here are some comments from the “Baldridge Blog” (my title, not theirs!) http://www.baldrige.com/baldrige/baldrigestate_programs/the-new-malcolm-baldrige-award/

“The Malcolm Baldrige National Quality Award came into being by act of Congress in 1987 at a time when the quality of many American products suffered by comparison to that of the Japanese. The criteria for the Award aligned with the teachings of great quality gurus like Deming and Juran. The goal was to improve quality so that American businesses would be more competitive.

Today, the Baldrige criteria address all of the elements that contribute to an organization’s success and sustainability, including quality, and are not limited to use by businesses. In fact, business accounted for just over 14% of this year’s Award applicants.

The name change precedes changes to the Baldrige criteria that the Baldrige program indicates will be available shortly. The 2011-2012 model should show significant improvements over the previous version, particularly in the customer focus area. Stay tuned for more details.”

James H. Heal & Co. gains another Manufacturer of the Year Award

Congratulations again to James H Heal!  Shortly after their successful Excellence in Business Award 2010 from the Yorkshire Post, they’ve won the “Manufacturer of the Year” award organised by the Halifax Evening Courier.  This award honours Calderdale’s strength and expertise as a centre of manufacturing excellence and the winner had to demonstrate the following:

  • A modern and efficient approach to manufacturing and marketing
  • A commitment to excellence in its products and service
  • A highly successful trading performance, preferably based on new and improved products as well as established lines
  • A strategy to reach new markets and improve reach within existing ones
  • Where applicable, a commitment to research and development

 Congratulations to everyone as you continue on your Lean Journey! http://textile-testing.blogspot.com/