People want to do the job right and they expect to be provided with the right equipment so that they can do just that.
Sadly this is still a real wake-up call for some manufacturing owners and managers. Here’s my advice:
Tools that aren’t easy to handle and clothing or PPE that’s uncomfortable become a real problem after a 8- , 10- or 12-hour shift. If you’re serious about quality and serious about treating employees well, invest in good quality gear – go for good value not just the cheapest. Would you want to wear those cheap nasty safety shoes day after day, week after week?
BYOT (Bring Your Own Tools). Get with it folks – this is the 21st Century not the 19th! Do you really expect your people to buy and bring their own tools to work? How do you control the quality? What if a tool fails and injures someone? What about sharing tools? What about 5S shadow boards? What about theft and “borrowing”? In my view, employers need to supply all of the right kit to do the right job to the right standard. Period.
Expectations detemine outcomes, Expectations motivate us, Expectations keep us on track. So it’s no secret that the best organisations – and the most effective Leaders – are all over this.
So here are some simple tips – aimed here mainly at manufacturers.
Long-term: make sure everyone clearly undertands the common goals of the organisation and why you do what you do. Is there an answer to “Why am I here” and “What’s in it for me”?
Medium-term: spell out the three most important goals this year, this quarter. Back them up with SMART objectives for each and every team member (Specific, Measurable, Achievable, Relevant, Timescaled).
Short-term: provide simple visual “target and actual” measures in each workplace. Every team member needs to see for themselves what’s required and how well they are doing. At the end of each shift / day / week every team member should know – without waiting to be told – how well they’ve done, and what they need to focus on next time.
“Bosses get the workers they deserve, and workers get the bosses they deserve!”. I first heard this at the age of 18 and it’s stuck with me ever since.
Far too often I hear “They’re only interested in money”, “You can’t motivate that lot”, “I / We / Managers / Directors are motivated by challenges, doing a good job, a sense of achievement… but that lot are only motivated by money – that’s all they’re here for!”
The reality is that most of us in the workplace are motivated by the same things, A huge amount of research has been carried out in the field of motivation but for me one of the most useful approaches – based on many years of research with thousands of employees – are the Top 12 Motivators.
“First Break all the Rules” is a great book that describes these Top 12 and I’d recommend it to anyone in a Leadership role. Let’s look first at Number 1 – the Top Motivator for most people:
“I know what’s expected of me at work”
This seems so simple and abvious that many folk I work with don’t actually believe it! But think about it for a moment. How desperate it can be when you really don’t know what you’re aiming to achieve. If your organisation and your boss don’t explain the “what and why” of your role, you don’t have anything to aim for and you feel directionless, lost, and not important.
So the first task of a Leader in any organisation is really simple – make it very clear to each and every person exactly what is expected of them, and why. It really is that simple!